📰how-it-works
Unlock powerful call center analytics with Amazon Nova foundation models
Francisco Calderon Rodriguez•
In this post, we discuss how Amazon Nova demonstrates capabilities in conversational analytics, call classification, and other use cases often relevant to contact center solutions. We examine these capabilities for both single-call and multi-call analytics use cases.
In this post, we discuss how Amazon Nova demonstrates capabilities in conversational analytics, call classification, and other use cases often relevant to contact center solutions. We examine these capabilities for both single-call and multi-call analytics use cases.